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New Managed Support Services Team Created, Full-Service for JDA WMS and Labor Clients


New Managed Support Services Team Created, Full-Service for JDA WMS and Labor Clients

New Managed Support Services Offering extends client IT Staff, monitors critical systems and focuses on root cause resolution

Open Sky Group announces a new Managed Support Services team dedicated to serving its JDA Warehouse Management and JDA Warehouse Labor Management clients. The offering is supplemental to the software vendor’s support and focuses on fixing the root cause of issues, not just addressing immediate challenges at hand. Open Sky Group, global specialists in the JDA platform, now has a full Managed Support Services offering that includes 24/7 support for severity one systems down issues, general function configuration guidance, health checks, monitoring, and ticket and performance review. Members of the Managed Support Services team can function as an extension of a client’s IT staff, which works well for companies with smaller or constrained IT departments who do not have WMS or Labor software experience in-house.

“Open Sky Group’s Managed Support Services team is extremely responsive,” said Ross Irving, Director of Distribution, Norwex. “They’re a member of our team, they understand our system inside and out and resolve challenges as thoroughly and as quickly as possible. The ticket and performance reviews are very valuable in helping us stay on top of what’s happening. We know our concerns are heard and taken into consideration in resolutions.”

“Our team is able to respond very quickly to client needs,” said Chad Schneider, Sr. Manager and leader of Managed Support Services for Open Sky Group. “If a system down issue does occur, our priority is to get the client up and running as quickly as possible and then spend additional time working to resolve any underlying challenges so the problem doesn’t recur.”

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.