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Ask the Expert – Brian Gronberg



WMS and Labor System Implementation

Ask the Expert – Brian Gronberg

Brian Gronberg
Title: Sr. Director, Client Services
Years with OSG: 5
Years in Supply Chain: 24+

Ask the Expert

What does your day-to-day look like?

My days involve strategic project forecasting and client meetings. Managing teams across multiple active projects and formulating quotes and SOWs for upcoming new sites and enhancements.

How did you get started in supply chain?

I was working in an IT shop and the company needed a project manager to implement a WMS for them. I transferred to the logistics team and created a new inventory control department. Then, I moved onto managing the receiving and transportation groups all while working on the RFP for the WMS. It was a lot of work, but it built a solid foundation to be able to bridge the gap between IT and Ops. This foundation became vital for future WMS project work.

How does supply chain impact a company’s broader strategy?

We live in a global economy where immediate needs are paramount. Efficiently sourcing materials for consumer goods and delivering them promptly to customers are crucial. If you can’t deliver as promised, customers will move on and likely won’t return. A key factor in meeting these expectations is maintaining accurate inventory within distribution centers.

What do you view as the biggest challenge in the current supply chain environment and how can it be solved?

Labor is always a challenge. However, companies are hesitant to invest in technology that can provide a more efficient means of processing their orders which results in a better customer experience. An online retailer has set the bar high for processing orders, delivering sometimes the same day with real-time updates. Not all companies can compete with that, but the expectation is there. Investments in automation and technology will provide the best service to customers and minimize the burden on your distribution center staff.

What philosophy do you follow while working with customers?

Listen to their needs and find ways to provide solutions that meet or exceed those requirements; but try do it without customization where possible. That may be a discussion with them on process changes to accomplish ensuring there is little to no impact on labor. Encourage them to take a step back and embrace change and avoid making their new system the same as their old system.

Please share your favorite success story.

It’s much too difficult to narrow it down to one. All involve exceptional teams of people working in challenging environments.

What advice would you give to someone looking to enter the supply chain industry?

Try and work in as many logistics industries as possible. That experience is invaluable because each has their own nuances, varying requirements and helps build a toolbox of experience to use later in your career.

What is a fun fact about yourself that your clients may not know?

My passion is SCUBA diving, specifically shark diving. The best trip was diving with Great Whites off Guadalupe Island, Mexico. I also took up skydiving last year on a whim.  


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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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