Managed Services

Managed Services Provides:

  • Functional and technical support
  • Operational site support
  • System maintenance
  • Application and hardware health checks
  • Automated application & hardware monitoring

Periodic issue and system health reviews and resolutions are conducted by trained, dedicated experts familiar with your systems and operations. Based on incident severity, our on-shore/off-shore teams can respond in a follow-the-sun fashion, delivering guaranteed resolutions with root cause analysis for continuous improvement. Take the burden off your IT and Operational personnel with the help of
Open Sky Group.

Managed Services Benefits

Scalable Staffing

Enhance the value of your existing staff by pushing routine system duties to Open Sky Group.

Continuous Improvement

Tracking tickets, categorizing events for permanent fixes, reducing the number of tickets generated in the future.

Superior System Health

We work to provide health checks and monitoring, resolving unhealthy situations to avoid outages.

Experts on Call

Consultation on items such as equipment changes, racking updates, new product launches, system integrations and more.


24×7 services and support for severity 1, critical system down issues.


Five-Time Award winner of Blue Yonder Top Channel Partner, North America.

  “This is the foundation of our modernized infrastructure and will make it possible for us to onboard new technology, automation systems, and additional facilities…After researching leading supply chain software providers, Dotcom chose Blue Yonder for its strong labor management and logistics solutions. Open Sky Group was selected to implement and help manage the project because of its impressive rapid implementation methodology and successful track record…”

— Dotcom Distribution, Maria Haggerty, CEO

“With the highest levels of customer service at the core of our company culture, we knew it was time to deploy the leading warehouse and labor management solution to support our distribution network.  It was clear; Open Sky Group features a team of experts to deploy the JDA software and provides the right fit to work with Benco Dental.”


Bill Renfer - Director of Distribution Operations

Benco Dental

“Our supply chain goals include upgrading older systems and standardizing processes across three facilities. Open Sky Group has a top-notch team and a reputation for helping companies standardize processes with its methodology of disciplined agility and no modifications approach to WMS implementations.”

Scott Heldreth, VP, Supply Chain


“Professional, customer-focused, able to react to changing needs and priorities quickly and run with integrity.”

Matson Logistics

WMS Application Manager

“Open Sky Group has been a leader within the broader partner ecosystem. They constantly strive to
help their clients fulfill more intelligently, grow revenue and profits and deliver superior customer

Steve Simmerman

Blue Yonder, Senior Director, Partner Success

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