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A Quick, Affordable Way to Work Smarter, Not Harder in Today’s Complicated, Competitive 3PL Environment


A Quick, Affordable Way to Work Smarter, Not Harder in Today’s Complicated, Competitive 3PL Environment

We’ve all heard the bromide, “work smarter, not harder.” And as 2023 makes its turn into 2024, third-party logistics (3PL) firms are seeking ways to do just that with the hopes of countering persistent warehouse space limitations, labor shortages, and lingering economic uncertainties. Anything that can help improve customer satisfaction, create efficiency, or provide insights into a firm’s cost-to-serve is under consideration. After all, isn’t that what “working smarter, not harder” is all about?

This Platform Opens a World of Possibilities

Kaleidoscope is a supply chain and warehouse performance analytics platform that provides real-time insights into the health of your operation, so that you can identify and react to customer satisfaction, workforce efficiency, and cost-to-serve.

Kaleidoscope is an agnostic, lightweight, data aggregation platform incorporating AI and machine learning (ML) for the purpose of improving operational efficiency. Kaleidoscope uses proprietary connectors to core operational systems and databases that 3PLs use every day, including WMS, TMS, LMS, ERP, and other enterprise systems.

Anyone who has experienced a lag when running complex calculations, especially those involving multiple data sources, will see a difference. Shifting from end-of-day or end-of-week reports to near real-time, it enables swift responsiveness across enterprise systems.

Being cloud-based SaaS, it scales on demand and there’s no need for hardware or additional staff, and it’s accessible from any browser for a subscription fee.

What Makes Kaleidoscope So Valuable

To truly appreciate what makes Kaleidoscope so valuable, it serves to offer a little more explanation. Without getting too technical, Kaleidoscope incorporates scalable, private microservices and a Data Lakehouse, simplifying configuration and automation tasks and supporting plug and play integration into your existing supply chain infrastructure.

Open Sky Group has added significant value to the Kaleidoscope subscription by placing three logistics-centric applications on top of the platform to serve as “lenses” into the operating data you collect into Kaleidoscope. Hence, the name Kaleidoscope. You can peer into the data and zoom in on specific supply chain activities for unmatched visibility and near real-time clarity to support your operating decisions.

About Those “Lenses”

Once you subscribe to Kaleidoscope, Open Sky Group connects your various enterprise systems to the platform in the cloud. We prefer Azure cloud, but you can prescribe any hosting service you may already be using and achieve the same effect. Once connected, you may add any or all three of the lenses we’ve created to access your data and improve operations as follows:

  • Suppy Chain Portal – Provides customers with real-time visibility into operational systems. The portal is white-labeled and includes self-service capabilities allowing 3PL customers and enterprise users to check on inbound orders and receipts, outbound orders and shipments, master item lists, as well as inventory available to promise across facilities and locations. Supply Chain Portal will reduce your volume of customer calls, improve the flow of new items at receiving, eliminate manual reports and spreadsheets, and provide timely access to information. Additionally, Supply Chain Portal provides a web portal for your carriers and vendors to request/manage dock appointments.
  • Enhanced Client Billing – Safeguards against revenue leakage, maintaining precision and integrity throughout the billing process in a single standardized billing system. Billing activities automatically captured by Kaleidoscope result in improved accuracy and overhead, with a verified audit trail of events and charges to reduce the number of credit settlements. The system supports flexible invoicing with email delivery and automatic posting to accounts receivable, with effective dates for smooth rate and billable event transitions. Client cloning and automatic, bulk, or individual transaction approvals by client are supported. And import billing charges from additional systems, such as accounts payable, timecards, and job costing makes short work of complex billing activities.
  • Supply Chain Insight – Access to the Kaleidoscope data makes identifying operational trends and patterns easy from any browser-enabled device. The application identifies anomalies and areas for improvement, progress against a host of standard and customized KPIs, and cost-to-serve based on clients, geographies, transportation, and individual products across the enterprise. Quickly survey inbound, outbound, and replenishment costs, impact on value-added services, dock management, cycle counting costs per location, and more.

Open Sky Group is actively developing new applications to add to the offering with each passing month.

Work Smarter, Not Harder, with Kaleidoscope from Open Sky Group

The key to achieving ongoing customer satisfaction, efficiency, and improved cost-to-serve resides within your data. Kaleidoscope opens the window into what’s really happening, and the cost to get there is remarkably affordable at any level of scale.

Why spend money developing your own resources that could strap your operating capital and put a strain on your IT team for years? Get the computing power you need to do more with less in a matter of weeks.

Complete the form below to schedule your demonstration of Kaleidoscope and its unique and powerful Supply Chain Execution business applications.

Request a Demo

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.