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Managed Services

Managed Services Benefits:

 

  • Scalable staffing: Enhance the value of your existing staff by pushing routine system duties to Open Sky Group. As your business grows, our services can economically scale to meet your expanding needs and hold your payroll in check.
  • Continuous improvement: As trouble tickets open and get resolved, our team tracks and categorizes events for permanent fixes, reducing the number of tickets generated in the future. Your system only improves over time.
  • Superior system health: We make sure nothing slips through the cracks. From monitoring table sizes, archival data, and production to ongoing maintenance checks, system configurations, and reindexing, your system’s health is secured.
  • Experts on call: Count on our trained experts to consult with you on items such as equipment changes, racking updates, new product launches, system integrations, and more. We promise to keep your system running at full capacity no matter what problem or opportunity arises.

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CASE STUDIES

Our Client

Open Sky Group is a leading provider of supply chain and distribution solutions for businesses around the world. The company offers a wide range of services designed to help businesses optimize their supply chains, improve efficiency, and increase profitability. With Open Sky Group’s Managed Services, clients are provided with a range of benefits and advantages that can help them stay ahead of the competition.

 

Overview of Open Sky Group Managed Services

 

Open Sky Group Managed Services operate 24/7 to support your Blue Yonder warehouse, transportation, and labor management platforms (WMS, TMS LMS, respectively), including applications, infrastructure, and databases. One service level agreement, tailored to fit your desired level of service, is all it takes to protect your valuable technology investments.

 

Under our contract, any level of functional and technical support, operational site support, system maintenance, health checks, monitoring, and ticket and system health reviews and resolutions may be conducted by trained, dedicated experts familiar with your systems and operations. Based on incident severity, our on-shore/off-shore teams can respond in a follow-the-sun fashion, delivering guaranteed resolutions with root cause analysis for continuous improvement.

 

In exchange for this guaranteed service, your valuable IT personnel may be unburdened from the day-to-day task of keeping your systems up and running and freed to focus on mission-critical tasks essential to enhancing your bottom line and improving your customer experience.

 

 

THE CHALLENGES

One example of how Open Sky Group Managed Services has helped a business is a manufacturing company that was struggling with supply chain and distribution issues. The company’s systems were outdated and inefficient, resulting in delays, errors, and missed opportunities.

THE TRANSFORMATION

Open Sky Group worked with the company to identify the root causes of these issues, developing a comprehensive plan to optimize the company’s supply chain and distribution operations. The Managed Services program was implemented, providing ongoing support and assistance as the company made changes to its operations.

 

As a result of the Managed Services program, the manufacturing company was able to streamline its supply chain and distribution operations, reducing costs, improving efficiency, and increasing profitability. The company’s systems were updated and optimized, providing a solid foundation for future growth and success.

 

Conclusion:

Thriving supply chain companies understand that business these days can only move as fast as the technology that supports it. Give your people the peace of mind that all systems are healthy and always ready to go.  Open Sky Group’s Managed Services can help you stay ahead of the competition, reduce costs, and increase efficiency. Whether you’re a small business or a large enterprise, Open Sky Group has the expertise and experience you need to succeed in today’s fast-paced business environment.

RELATED CASE STUDIES

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