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Arcadia Launches Five Sites from Cold Start with Enhanced Client Billing from Open Sky Group



Arcadia Launches Five Sites from Cold Start with Enhanced Client Billing from Open Sky Group

New Food Industry Logistics Provider Debuts with Open Sky Group’s Enhanced Client Billing Kaleidoscope Suite Solution

RALEIGH, N.C. (January 4, 2024) – Open Sky Group, a global leader in supply chain implementation solutions, was recently part of a three-vendor partnership enlisted by Atlanta-based Arcadia Cold Storage and Logistics. The crucial partnership assisted in Arcadia’s launch of five national distribution facilities in 2023.

Arcadia was established in 2021 to provide third-party handling, storage, distribution, and value-added services to food industry clients. Open Sky Group, a Blue Yonder Advanced Accredited WMS Partner, joined two other vendors in the implementation and integration of a Blue Yonder Warehouse Management System (WMS).

Open Sky Group implemented Enhanced Client Billing (ECB) microservice as part of the technology stack. ECB is a real-time cloud-based solution that integrates seamlessly with a WMS, or other event-based systems, to enable direct data extraction for accurate, automated, and up-to-date billing. ECB automatically captures and stores billing events within the software, matching transactions to tasks performed and validating billing information, such as existing rates, expired rates, missing events, and other details without human intervention.

“We provide a ‘white glove’ support service as part of our Blue Yonder Managed Services offering,” said Open Sky Group Director Software Services, Jonathan Mitchell. “The service dedicates a specialized technician on call to support the client, assuring a smooth transition through go-live.”

In 2023, Arcadia was pleased to begin operations after two years of planning with a goal to build a national US network of new, modern cold storage warehouses. Their ambitious plans have come to fruition by locating their initial facilities in Hazleton, PA; Fort Worth, TX; Phoenix, AZ; Atlanta, GA; and Reno, NV.

“Open Sky Group’s ECB solution was an easy choice,” said Arcadia Cold Chief Information Officer, Chris Lafaire, “as it plugs into the Blue Yonder WMS environment naturally and can be configured to match our prescribed billing requirements without a lot of specialized coding or modifications. Open Sky Group’s team acted as a partner in helping us define our billing process and getting our operations up to speed quickly.”

As part of Open Sky Group’s Kaleidoscope platform of solutions, incorporating AI and ML to enhance supply chain execution, ECB heads a list of other Kaleidoscope “lenses”. The lenses within Kaleidoscope include Supply Chain Portal, providing real-time visibility into operational systems; Supply Chain Insight, a self-serve dashboard for identifying trends and patterns; and SupplyChainChat, providing an enhanced natural language chat prompt experience for enterprise users and customers alike.

To learn more about Open Sky Group, ECB, or the Kaleidoscope suite of supply chain solutions, please complete the form below.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.