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Upgrading WMS? Or is it Time to Replace?



Upgrading WMS? Or is it Time to Replace?

October 25, 2022

Upgrading WMS? Or are you starting to wonder if you should replace it altogether?

You have decided that you’ve outgrown your current WMS and you are weighing the benefits of upgrading to the newest version or replacing it altogether. You’re not alone and sometimes the answer isn’t very clear. A good place to start is to ask yourself why you’re considering the switch. Is it due to:

  • Functionality?
  • Cost?
  • Expensive modification maintenance?
  • Vendor relationship?
  • Implementing other new software and evaluating your current WMS?


Whatever your reason, consider what you like best as well as what your challenges are with your current WMS provider. When searching for a new solution, many people focus too heavily on the software and not enough on the relationship to be built with its provider. That relationship is vital to your success.

Three important things to look for in your WMS provider are:

  • Relationship – can you do this together and will you have each other’s backs?
  • Technology – does it meet your current and future functional needs?
  • Vision – do they understand your company’s goals and how the technology plays a role?


Depending on your answers, it may be more beneficial to upgrade your current system. Below are 11 reasons you might be better off staying with your current software and solution provider.

You Understand How Your WMS Thinks

You have built processes to the functionality in your current system and many of those may stay the same with an upgraded WMS. Keeping your current WMS and upgrading may mean less process re-engineering and an easier transition for your employees.

The WMS is Accepted by Users

By nature, people are reluctant to change. Relearning a new solution, finding new super users and training staff will take longer than you expect and you will likely meet resistance.

You’ve Built Provider Relationships

From support desk staff, to project leads, sales, implementation teams and operations, you and your staff have multiple relationships at your current provider. You know who to call when you are facing a challenge, a new opportunity or need an issue escalated. The true value of these relationships is often undervalued until you no longer have these resources at your fingertips.

The WMS is Integrated with Other Systems

Integrations are usually very portable when you are upgrading WMS with your existing provider. You can often re-use integrations in an upgrade situation because the architecture has been built by the same company, which saves time, money and gotchas in the implementation process.

You Won’t Need to Replace Hardware Devices and Terminals

It is likely that you will be able to continue to use your existing equipment or trade up with the hardware vendor to a newer version.

You’ll Experience Quicker User Adaptation and Training

In an upgrade, very often the interface with RF terminals is similar and requires almost no retraining. Training time during upgrades is significantly less than with a new solution.

Your Vendor Evolved

Perhaps you had bumps in the road with your first WMS implementation. You learned along the way and so did your vendor. Before terminating the relationship, ask yourself, does their new mission and goals match yours?

It’s Less Taxing for IT

Upgrading your current system requires less retraining and retooling.

Scope, Time Frame, Performance and Cost Predictability

Since your current provider already knows your facility and your processes, they will be better equipped to outline the scope of your new solution.

You Can Continue to Work with Your Current Solution Provider Ecosystem

These are often vital relationships that you have cultivated over time. Changing vendors will cause a knock-on effect of all other partners you may have to change. These partners include: consulting, managed services and hardware. Most vendors don’t do everything on their own and rely on partners for many aspects of the solution and implementation. You’re not just changing the software vendor, you will have a bunch of new in-laws to deal with.

Smoother Data Migration

Complete data migration can be almost impossible when you switch vendors because there is often a technology mismatch or unwillingness to help migrate data. This can result in a lot of manual input during cut over.

Weighing Risk Versus Benefit

Ultimately, ask yourself if the potential benefit outweighs the risk of the unknown. If you upgrade WMS with your current vendor, you already understand how that WMS thinks and works and have processes built around their architecture.

Whoever you choose as your WMS provider, make a commitment. Build relationships at multiple levels with your provider. Go to user conferences and become an active member of solution advisory boards and special interest groups. Make sure someone from your company is active in the on-line portals offered by software vendors to connect with and learn from other users of the software.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.