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Three Keys to Managing Change



Three Keys to Managing Change

“Any change, even a change for the better, is always accompanied by discomforts.”—Arnold Bennett

Change. Discomfort. We may all be a little more familiar with those things than we want to be these days. Change is sometimes good, sometimes not so – but it’s always there. And managing change can be even more difficult. As a leader, there are three key aspects to managing change successfully:

  1. Understanding
  2. Inclusion
  3. Awareness


Make sure people understand why you are making a change. When it comes to warehouse management software implementations, those are a drastic change to many people because a lot of people will see the impacts, not just a few. Conveying the reasons why you’re changing and helping people understand those reasons is very important. Communicating what this change is going to improve is also important to those who are going to be impacted. Clear and frequent communication leads to understanding which is vital to managing change.


Many times, change is rejected, not because it’s bad, but simply because people don’t feel like they had a say. They may not have a true idea of why something is changing. Giving them that inclusion in the process is important. Something we’ve seen when we implement software is that often the leaders think they know exactly how something works in the building. That’s not necessarily the case. We may go through a design session and even into a proof of concept session and then suddenly we learn otherwise. It’s a “wait a second” moment because what we were told what was happening, isn’t necessarily what we’re seeing happen out there on the floor. The reason for that is because the users that are actually performing the job weren’t included when the leaders told us about their processes. Inclusion helps everybody. It helps the leaders understand what’s truly happening and what can be improved, and it helps those who are doing the job understand what’s going to change for them and why. Inclusion makes managing change so much smoother.


And then lastly, awareness. We like to further subdivide awareness into three different groups. First, think about those who will hear about the software changes. Think of your customers. Think of those that might see the end result. And then you have those that will see the software, that don’t necessarily interact with it, but they are going to see the results of it. So, people like your customer service representatives, things of that sort, your sales team, etc. Then finally you have those that will use the software. So, think of it as See, Hear, Use. If you treat each one of those groups separately, it’s going to be a different level of change management for each and that will help you manage communications.

Managing change is tough. Weaving in the three keys of understanding, inclusion and awareness to any project that you take on will help lead you to success. Every time.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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