Everything Clicks When Your Supply Chain is in Sync


Everything Clicks When Your Supply Chain is in Sync

The Secret to Success is Synchronization

Your supply chain is a robust operation with numerous moving parts. The data within your ERP speaks to the data in your WMS, TMS, and LMS. Synchronization occurs when all your processes and systems are in agreement.

When the warehouse floor employee reports a shortage of inventory and everyone understands the situation – you’re in sync. Remedial action kicks in and fast, backup inventory is sourced from another distribution center and no one on the receiving end knows a shortage occurred.

The trouble is not all supply chains agree on data. Clients, when not connected with the right implementation partner, get onboarded with incorrect rates because the information in one system didn’t translate to another. Suddenly, value-added services are being performed but not billed; inevitably, reconciliations can take hours with relationships suffering.

Likewise, carriers update appointments in one system but, the updates may not appear in another system. Now, the phone lines light up and everyone is scrambling to correct the situation. Or, data regarding a new batch of inventory is input on a WMS but can’t be read by RF scanners in the warehouse. The resulting errors ripple across the network – tangling operations until proper corrections can be made.

When all your systems are drawing the same information from the same sources in near real-time, your operations are synchronized around a single source of data truth.

Synching Up May Be Easier Than You Think

Since 2006, Open Sky Group has empowered supply chain companies to apply cutting-edge technologies to improve operating performance. We have seen what makes supply chain operations click and have honed our industry knowledge and resources through the successful completion of more than 1,000 supply chain products to date.

Most recently, our centralized, cloud-based Kaleidoscope (KDS), supply chain execution platform has emerged as a secure, scalable data repository designed to synchronize operations across supply chain networks. This software-as-a-service (SaaS) features a variety of purpose-built modules, or lenses, created to elevate outcomes. These lenses are:

  • Enhanced Client Billing – Enables direct data extraction from integrated systems on KDS for accurate, automated, up-to-date bill processing
  • Supply Chain Insights – Delivers capabilities and workflows around data that help you predict, anticipate, and adjust plans according to evolving needs
  • Supply Chain Portal – Allows supply chain operators to provide timely information to clients through a secure online self-service portal based on client ID and client grouping
  • Supply Chain Chat – Provides an enhanced natural language chat “prompt experience” to efficiently assist enterprise users and customers

A modularly built platform that enables you to fill the gaps within your operation or take the entire solution, KDS serves as an agnostic “information central” for all the systems in your network. The platform integrates data sharing and communications for improved collaboration with all stakeholders throughout your supply chain.

Customizable dashboards allow permissible users to peer into the system for near real-time updates on work in progress. This visibility allows unfolding disruptions and bottlenecks to be spotted before throughput is impacted; thus, decision-makers can keep a pulse on the flow of goods across your ever-expanding network.

Planners benefit by making informed data-driven decisions based on accurate forecasts and fully vetted “what if” scenarios. The back-office operations are synchronized to guarantee precise billing, thereby minimizing collection efforts for only exceptional cases. Concurrently, customers and partners retrieve updates and share data through the self-service portal and intuitive chat capabilities within KDS.

Make It Happen With Open Sky Group

KDS epitomizes the “OSG advantage” by providing your operations with an on-demand computing power within an open integration environment, all while synchronizing throughout your supply chain systems. With KDS, your operations can anticipate boosted throughput, higher order quality, reduced overtime, better customer satisfaction, and increased revenue coupled with decreased costs.

Synchronization doesn’t happen naturally. But, with the right tools in place, and the data you need to make better decisions readily at hand, you can transform your supply chain for greater productivity and performance.

Sync up with Open Sky Group to learn more about Kaleidoscope today.

Related Articles

It’s time to elevate.

Discover how Open Sky Group
can help you reach new heights
of supply chain efficiency.

Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

Skip to content