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Managed
Services
Your Vision. Our Expertise.
Managed Services Provides:
- Functional and technical support
- Operational site support
- System maintenance
- Application and hardware health checks
- Automated application & hardware monitoring
Periodic issue and system health reviews and resolutions are conducted by trained, dedicated experts familiar with your systems and operations. Based on incident severity, our on-shore/off-shore teams can respond in a follow-the-sun fashion, delivering guaranteed resolutions with root cause analysis for continuous improvement. Take the burden off your IT and Operational personnel with the help of
Open Sky Group.
Solutions
Assistance with technical issues within your technology solutions environment and servers.
Support
Support with server and database configuration and overall performance management.
Maintenance
System maintenance offering enhancements, cumulative patches, hotfixes, and lead change management.
Training
Customized training and support, specific to your version of warehouse, labor, or transportation management software.
Managed Services Benefits
Scalable Staffing
Enhance the value of your existing staff by pushing routine system duties to Open Sky Group.
Continuous Improvement
Tracking tickets, categorizing events for permanent fixes, reducing the number of tickets generated in the future.
Superior System Health
We work to provide health checks and monitoring, resolving unhealthy situations to avoid outages.
Experts on Call
Consultation on items such as equipment changes, racking updates, new product launches, system integrations and more.
24/7
24×7 services and support for severity 1, critical system down issues.
5
Five-Time Award winner of Blue Yonder Top Channel Partner, North America.
WHAT CLIENTS ARE SAYING
“This is the foundation of our modernized infrastructure and will make it possible for us to onboard new technology, automation systems, and additional facilities…After researching leading supply chain software providers, Dotcom chose Blue Yonder for its strong labor management and logistics solutions. Open Sky Group was selected to implement and help manage the project because of its impressive rapid implementation methodology and successful track record…”— Dotcom Distribution, Maria Haggerty, CEO
