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Stop Revenue Leakage Automatically with Enhanced Client Billing



Stop Revenue Leakage Automatically with Enhanced Client Billing

September 6, 2022

Stop Revenue Leakage Automatically with Enhanced Client Billing

Innovative, Real-Time, Client Billing Solution for Blue Yonder Warehouse Management Reveals Revenue Opportunities and Operating Efficiencies

In today’s fast-moving 3PL operating environment, the epitome of having egg on your face is when you have to go back to a client and assert a billing charge you overlooked in your original invoice.

“We forgot to include the kitting charge.”

“Our pallet wrapping fee is actually higher than what your last bill indicated.”

“We charged you for custom labels, but not at the correct quantity.”

Now, you must decide. Do you eat the cost, or go in with egg on your face and fight the good fight?

With the multiple contracts, variable billing rules, and the myriad value-added tasks you perform daily for clients, errors are inevitable. Not to mention those errors that pass unnoticed. It adds up to revenue loss. And, who has the margin to spare given today’s razor-thin supply chain economy?

Truth is, throwing more bodies at the process is not going to fix anything. The smarter way to ensure correct billing consistently is to automate your process using Enhanced Client Billing (ECB).

Tailor-Made for Busy 3PLs

ECB was designed specifically for 3PL operations where clients, contracts, and warehouse activities can change in a blink. The application deploys conveniently on the cloud for seamless integration with Blue Yonder’s warehouse management system (WMS), enabling direct data extraction from the WMS for accurate, automated, up-to-date bill processing.

The program instantly “knows” the correct contract rules, billing rates, task charges, and incidentals associated with any customer order and reflects those charges correctly on the final bill. ECB supports English and Spanish users and multi-currencies; definable accounting periods are factored in.

Billing events are automatically configured and stored within ECB, with relevant transactions matched to actual tasks performed. The software validates billing information, including existing rates, expired rates, missing rates, missing events, and other details without human intervention, flagging exceptions for approval before dispatching the bill directly to the client and helping to stop revenue leakage.

Transactions may be approved individually, in bulk, or automatically. Invoices can be re-processed on-demand without engaging IT or WMS team members. And all invoice data can be integrated seamlessly into an ERP for enhanced visibility into the billing process.

Many Uses, Many Advantages

Imagine the problems you could solve by transforming your client billing process from manual processing to efficient, accurate, automated processing. With ECB from Open Sky Group, you could:

  • Manage contract and billing rules across multiple clients with ease.
  • Capture all tasks performed in your warehouse/ on your WMS and automatically transfer details to specific client invoices.
  • Automatically track and approve transactions, inbound or outbound, down to the pallet level, based on data stored in your WMS cloud.
  • Raise revenue by never missing a billable task on an invoice or finding billable tasks that should be paid for and adding new billing rates accordingly.
  • Reduce processing costs, along with errors, by automating manual tasks and repurposing valuable staff.
  • Assess client-level profitability using accurate, cost-to-serve metrics and analytics.
  • Streamline billing across multiple WMS platforms via ECB’s system-agnostic, cloud architecture.
  • Minimize potential credit settlements with ECB’s verified audit trail.


With a single, standardized billing system tracking charges automatically across your operating network, put an end to revenue leakage and gain an accurate picture of your cost-to-serve.

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It’s time to elevate.

Discover how Open Sky Group
can help you reach new heights
of supply chain efficiency.

Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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