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Parcel Integration with Blue Yonder WMS – Master Lock Cracks the Code



Parcel Integration with Blue Yonder WMS – Master Lock Cracks the Code

November 3, 2020

Master Lock Cracks the Code with Logistyx TME Parcel Integration to Blue Yonder Warehouse Management

Master Lock Logo

Founded in 1921, The Master Lock Company (Master Lock) is a global manufacturer of padlocks and related security products. Seventy percent of Master Lock’s shipments are parcel. The company had a strong desire to improve its parcel shipping capabilities, fueled by two important business drivers. First, one of their major carriers was soon undergoing an upgrade to its e-ship web services, and second, Master Lock would be upgrading their Blue Yonder Warehouse Management solution in the future and needed something that would carry over for the upgrade.


Master Lock began the search for a new parcel solution, approaching long-time partner Open Sky Group for help understanding their parcel options within their timeframe. While looking at various parcel shipping software packages with Master Lock, Open Sky Group proposed retrofitting Blue Yonder’s Parcel Handling Integrator (Blue Yonder PHI) to work with Master Lock’s current version of Blue Yonder WMS. Blue Yonder PHI was developed for Blue Yonder Warehouse Management versions 2017.2 and newer, so the retrofit was essential for Master Lock to continue shipping normally—regardless of the parcel shipping software they chose.

Users: 80 active users
Blue Yonder Warehouse Management: 2009.2
Carriers: FedEx, UPS, Purolator
Timeframe: Four months
Volume: Just under a million parcel cartons a year and roughly 400,000 parcel shipments


Master Lock chose Logistyx Technologies’ Transportation Management Execution (TME) multi-carrier parcel shipping solution and worked with Open Sky Group to retrofit the Blue Yonder PHI to their Blue Yonder WMS. The decision was based on several key factors including Open Sky Group’s WMS expertise and long-term relationship with Master Lock, the transportation execution technology and multi-carrier parcel shipping software of Logistyx, and the companies’ successful partnership with Blue Yonder. Using Logistyx TME with Blue Yonder PHI would allow Master Lock to ship to Canada without using a separate system and prepare them for their future WMS upgrade. The team of Blue Yonder, Logistyx, Master Lock and Open Sky Group worked together closely to ensure the retrofit would work. Early unit and volume testing were thoroughly executed to address the kinks and bugs normally expected during the development, testing phases, and environment of a project like this. All parties supported whatever was necessary to get the job done, which helped reduce roadblocks and streamline project timing.


The cutover to production was done all at once—not just a few packages at a time. The solution went live smoothly and handled volume very well. As a result, post-go live support was not necessary for long. This smooth cutover is a testament to the entire project team and the thorough testing job performed by Master Lock. Overall, the retrofit of the Blue Yonder PHI allowed Master Lock to be secure in their parcel handling regardless of any forthcoming carrier changes. Additional benefits to Master Lock include the following:

Impact to costs

  • With Open Sky Group implementing the PHI retrofit, Master Lock was able to delay the time and costs associated with a complete WMS upgrade to a more suitable timeframe for the company.
  • By implementing Logistyx TME, Master Lock was able to eliminate their manual process for parcel shipments to Canada and streamline their international shipping overhead.
  • While leveraging a new software solution increases costs, Master Lock now has a longer-term, sustainable solution for parcel. Implementing this solution at the time they did has helped them avoid a costly, future operational impact.

Better decision making

Master Lock is now positioned to leverage future functionality at a time the business deems appropriate.

Smooth customer experience

As Master Lock shipments are 70% parcel, this solution delivered a zero-service level interruption to current customers.

Faster, less expensive upgrade path

The solution works with Master Lock’s current version of Blue Yonder WMS and with the version to which they will upgrade in the future.

Positioned for continued growth

Master Lock is now able to respond to carriers’ changing requirements and can leverage new services not previously available.

Greater collaboration

The new Logistyx parcel shipping system was integrated transparently into existing screens, avoiding the need for user re-training, etc.

Master Lock was able to seamlessly deliver uninterrupted services to their broad customer base through the partnership with Open Sky Group, Logistyx and Blue Yonder for the delivery of their parcel solution. In addition, they will be able to react and respond to their carriers’ ever-changing requirements with this scalable and sustainable solution.

“We needed a solution to ensure business continuity for our parcel customers and Open Sky Group and Logistyx delivered.” — Robert Wylie, Lead Systems Analyst, Master Lock

Download the case study here.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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