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Pandemic has Complicated the WMS Procurement Process – SCDive July 2020



Pandemic has Complicated the WMS Procurement Process – SCDive July 2020

The Pandemic has Complicated the WMS Procurement Process

This article first appeared in Supply Chain Dive July 2020 issue. Author: Matt Leonard, featuring interviews with Gartner, Forrester and Open Sky Group

Procuring and deploying a Warehouse Management System (WMS) has always been a face-to-face process, but with the COVID-19 pandemic it has challenged WMS experts to think differently and learn how to navigate the process remotely. In Supply Chain Dive’s article, “The Pandemic has Complicated the WMS Procurement Process,” Matt Leonard interviews Dwight Klappich, VP analyst at Gartner, George Lawrie, VP and Principle Analyst at Forrester and Jeremy Hudson, Director of Consulting Services at Open Sky Group to gain insight on the future of the WMS market and how companies are adapting to the new normal.

Transitioning to FaceTime

Since March, Jeremy and his team have worked on three WMS projects, facing challenges, like:

  • Touring the client’s facility to understand their complexity level
  • Breaking up the monotony of all-day video calls
  • Providing on-site and remote support
  • Navigating product ramp-up during go-live

Fortunately, Jeremy and his team were able to overcome these challenges by learning how to navigate the remote environment.

“It’s been as simple as they’ll FaceTime my support resource and literally be showing them what the screen looks like in front of them. As simplistic as that sounds, it’s ‘here’s the RF gun in my hand, right? The mobile unit that I’m scanning the product with, why does that say this?”

Using FaceTime, screen sharing, virtual whiteboards and a little creativity, have allowed Jeremy and his team to continue moving the project forward and provide the client with the knowledge and support they needed for their project.

Can a WMS Provide Support?

Yes, social distancing and wearing the proper personal protection equipment (PPE) is important to the health and safety of your employees and your WMS can aid in your efforts to keep them safe. Within the article, Jeremy explains a few of the ideas that clients have asked for their WMS to do, like:

  • Ask about PPE upon log-in
  • Limit the number of workers in each section to aid in social distancing

Jeremy and his team have been able to configure the WMS to accommodate things like this and help keep employees safe. Many companies anticipate continuing to need these kinds of features in the future.

To read the full article, visit Supply Chain Dive (NOTE: this website may require registration to access the full content).

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.