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Open Sky Group Creates Customer Experience Team Naming Casey Winans SVP

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Open Sky Group Creates Customer Experience Team Naming Casey Winans SVP

January 26, 2021

Supply Chain Veteran Brings Customer-Centric Philosophy and Practices Based on 20 Years of Industry Experience

Client Experience SVP, Casey Winans

RALEIGH, N.C. (January 26, 2021) – Open Sky Group, global specialists in Blue Yonder solutions, doubled down on its commitment to building winning experiences for its customers by hiring Casey Winans as its new senior vice president of customer experience.

The company has long had a focus on culture, striving to build the kind of work environment and benefits that attract and retain excellent employees. The pace of growth and success has led to a shift in that focus over to the customer. The new role will examine the entire customer journey from beginning to end, working across the company to ensure that the customer experience is always consistent and outstanding.

“Given our start as a services company, customer-centricity has always been part of our DNA,” said Curt Sardeson, CEO of Open Sky Group. “Over time, even with a focus on cultural core values like Candor and Mastery, it can be hard to see things as objectively as we might have earlier in our evolution. With our strategic goal of helping our customers get more out of their technology than they would from anyone else, we are pleased to have Casey bringing new energy, perspective and ideas to our mission, including the dedicated focus to help us take our customer experience to the next level.”

Mr. Winans, a self-described “customer zealot,” comes to Open Sky Group after building a 20-year career as a customer-facing executive in the supply chain and software industries, working for such firms as GE Transportation, RedPrairie (now Blue Yonder), Metro Supply Chain Group and most recently, his own consulting company. He co-founded MacGregor Partners in 2013, leading the firm’s Blue Yonder practice of consultants, analysts and engineers as their head of client services, helping to build the company to over $10M in annual revenue.

Mr. Winans career history in supply chain, most notably five years at RedPrairie where he built agile teams for WMS, Parcel and TMS projects, as well as his familiarity with Blue Yonder software, were deciding factors in his selection to help reimagine Open Sky Group’s customer journey.

“Open Sky Group’s dedication to service aligns well with my own,” said Mr. Winans. “I believe in going all in and sharing the risk to create win-win outcomes for everyone concerned. Open Sky Group stands with me on this and I’m excited to be onboard.”

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich

CEO

Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.