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Preparing for Peak Season: How Open Sky Group’s Managed Services Can Help Your Warehouse Overcome the Challenges

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Preparing for Peak Season: How Open Sky Group’s Managed Services Can Help Your Warehouse Overcome the Challenges

By the Experts at Open Sky Group

As the holiday season approaches, warehouses across the globe brace for the busiest time of the year – peak season.

Whether you’re handling a surge in e-commerce orders, preparing for retail demand, or managing increased shipping volumes, your supply chain will be under intense pressure. With this surge comes several challenges, from bottlenecks in operations to unexpected system hiccups, and these problems can derail even the most well-prepared warehouse.

At Open Sky Group, we understand the unique obstacles peak season presents, and we offer tailored solutions through our Managed Services team. By leveraging our expert support, your warehouse can maintain operational efficiency, mitigate risks, and deliver on customer expectations.

The Biggest Challenges Warehouses Face During Peak Season

1. Increased Volume and Complexity

Peak season often brings a dramatic rise in orders, leading to overwhelming complexity in warehouse operations. This influx can cause inventory inaccuracies, mispicks, and delays that disrupt the entire supply chain.

2. System Strain and Downtime

With higher demand, warehouse management systems (WMS), labor management systems (LMS), and transportation management systems (TMS) are pushed to their limits. Increased traffic on your systems can lead to crashes, downtime, or decreased performance during critical periods.

3. Limited IT and Operational Resources

Many organizations rely on internal IT teams that are already stretched thin throughout the year. When issues arise – whether hardware malfunctions, integration problems, or software glitches – it’s difficult to respond swiftly without adding strain to your staff.

4. Maintaining System Health Amidst Growth

As your warehouse scales to meet demand, ensuring the ongoing health and performance of your systems becomes a more daunting task. Without proper oversight, small issues can snowball into significant operational disruptions.

How Open Sky Group’s Managed Services Team Helps You Prepare for Peak Season

Open Sky Group’s Managed Services team offers a comprehensive solution to support your warehouse during peak season and beyond. Our proactive service offerings are designed to make sure your systems are running optimally, your operations remain efficient, and you’re prepared to handle the demands of increased volume.

1. 24/7 Functional and Technical Application Support

Our dedicated team provides round-the-clock functional and technical support. Whether your warehouse operates during the day or late night, we’re there to maintain smoothly functioning systems. In case of incidents, our experts follow a non-stop service framework, providing rapid response and resolution no matter the time zone.

2. System Health Checks and Automated Monitoring

Keeping your systems healthy is crucial to avoid outages during peak periods. Open Sky  Group’s Managed Services team continuously monitors your systems and performs regular health checks. We proactively identify potential issues before they cause operational disruptions, maintaining superior system health and reliability when you need it most.

3. Scalable Staffing

As your warehouse staff is focused on meeting demand, we take on routine system duties, freeing up your team to attend to core activities. Our experts handle everything from maintenance to troubleshooting, allowing you to operate efficiently without overburdening your IT and operational personnel.

4. Continuous Improvement

Through comprehensive issue tracking and root cause analysis, we not only resolve current problems but, also prevent future ones. By reducing the number of recurring tickets and identifying areas for permanent fixes, your systems run more efficiently over time.

5. Expert Consultation for Evolving Needs

Peak season often brings new operational challenges, from new product launches to changes in equipment or racking systems. Open SKy Group’s Managed Services team provides expert consultation to allow you to adjust quickly to these changes and keep your warehouse running smoothly.

Why Choose Open Sky Group’s Managed Services?

With Open Sky Group’s Managed Services, your warehouse gains access to a team of experts dedicated to keeping your operations running smoothly – especially during peak season. We take the burden off your IT and operational staff, allowing you to focus on fulfilling customer orders and delivering on service levels. Our services are scalable, flexible, and designed to adapt to the unique needs of your business or operations.  Now, you, and your business, are prepared for whatever challenges come your way.

Stay Ready for Peak Season with Open Sky Group’s Managed Services. Whether it’s handling the increased volume, preventing system downtime, or maintaining superior system health, Open Sky Group is your trusted partner. Let us help you navigate the busiest time of year with confidence and efficiency. 

For more information about how Open Sky Group’s Managed Services can support your warehouse during peak season, contact us today!

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich

CEO

Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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