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Dodge Disruption Using Smarter Transportation Management



WMS and Labor System Implementation

Dodge Disruption Using Smarter Transportation Management

May 25, 2021

Dodge Disruption with Smarter TMS

How can you benefit from 2020’s supply chain management experience?

Dodge ball. Mention the game and almost everyone has something to say. But have you ever associated it with supply chain life in 2020? We have, and it serves as a lesson in how to better plan for business continuity considering unforeseen chaos, calamity, and emergencies certain to come in the future.

In the supply chain business, just as in dodge ball, agility marked the survivors of 2020 by their ability to shift in the face of lockdowns, plummeting oil prices, and a buckling stock market. Smart operators were able to scale their workforces to meet fluctuating demands. They negotiated better prices and found more efficient routes. They were able to tap into their environments in real-time and predict with reliability what might happen next, placing themselves in the best position to succeed. And, more often than not, it was a modernized, intelligent approach to transportation management that gave them the critical edge.

Modernized, Smarter, TMS Explained

So, what is a modernized, smarter transportation management system, or TMS, and how can you obtain one? Let’s just say it hinges on two key fundamentals: consistency and transparency in operations.

Consistency in Operations

Consistent, standardized processes and business rules provide a solid footing for your teams no matter where they are or what market conditions come their way. With processes and procedures well established, supported by common tools and automation to help carry the load, costs come down, timelines condense, and growth can be scaled in an orderly, predictable fashion.


Likewise, with a fully connected view of your extended supply chain, you can see opportunities emerge, sidestep stumbling blocks as they occur, and optimize routes, loads, and work schedules for maximum performance based on informed business decisions. With all your gaps covered, transparency is secured.

From there, a modernized, smarter TMS will help you plan intelligently, using accurate data to analyze more cost-effective routes or test “what if” responses against various disaster scenarios. Knowing your service and cost trade-offs in different contexts ahead of time can help you slip through tight spots and come out ahead of your competition.

Quality Metrics

Modern TMS capabilities enable quality metrics that differentiate your brand in the eyes of customers. Real-time track-and-trace, for instance, can help you manage customer expectations in light of such variables like hours of service, traffic, weather, speed, and lane factors. Dynamic price discovery can help you negotiate shipper-carrier contracts, based on real-time price and freight capacities. And carrier performance metrics, gauging such factors as on-time records, driver safety, billing accuracy, and the number of claims, can help you level the playing field by strengthening ties with top performers and establishing a financially and operationally sound business moving forward.

Upping Your Game

The first step to achieving an intelligent, modernized TMS is to perform a thorough assessment of where you are and where you need to be to best compete. You may already have a serviceable system in place, only needing some added bells and whistles to nudge you to the next level of performance. Perhaps your business processes need an overhaul to ensure consistency across your footprint of operations. Or you may actually need a new set of tools, covering the full spectrum of transportation management, from software and automation to processes, controls, and procedures.

Any way you slice it, finding a qualified, proven supply chain systems partner to offer objective input and guidance will be essential to perfecting your game in short order. Look for a partner who has performed system implementations of the size and complexity you anticipate. Find a team that applies an agile implementation methodology and won’t require massive, costly customizations to get you to your goal. And lastly, find someone who understands your business and fits with your organizational culture.

With an eyes wide open approach, you can avoid being hit by surprises and effectively make it to the next level of excellence in the supply chain game.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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