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Day in the Life: Transportation Coordinator



Day in the Life: Transportation Coordinator

September 14, 2021

How Much Time Are You Wasting Each Day?

A transportation coordinator controls shipments, hires drivers, monitors travel logs, tracks vehicles, manages changes, processes paperwork, prepares reports – and this is only the shortlist. Coordinating work internally and externally across departments and wide geographic areas, transportation coordinators have very busy days. So, with so much to do and only so many hours to do it in, which transportation coordinator gets more out of a given day?

Track & Trace

The Old-Fashioned Way The Digital, Blue Yonder Way
  • View shipments in spreadsheet
  • Log on once
  • Visit carrier websites
  • Review shipments and carrier messages
  • Contact carriers
  • Manage exceptions
  • Confirm pick-ups
  • Allow automated system to manage and track shipments and communications
  • Deliveries
  • N/A
  • Respond to events and delays
  • N/A
  • Record milestones
  • N/A
  • Update proofs of delivery
  • N/A
  • TOTAL TIME: 1-2 hours a day
  • TOTAL TIME: 15-20 minutes a day

Process New Shipments

The Old-Fashioned Way The Digital, Blue Yonder Way
  • Receive customer call or email
  • Customer’s request hits TMS and appears on dashboard
  • Log details
  • One click dispatches order to carrier(s) or adds to load board
  • Call carriers
  • Multiple orders grouped automatically to one load
  • Load build multiple orders
  • Final tenders automatically sent
  • Schedule pickups or manage load board
  • System automatically updates
  • Manage carrier responses
  • N/A
  • Review and submit final tenders
  • N/A
  • Manually update shipment list
  • N/A
  • TOTAL TIME: 15-30 minutes per
  • TOTAL TIME: Less than a minute per shipment


The Old-Fashioned Way The Digital, Blue Yonder Way
  • Carrier sends single email or batches invoices
  • Carrier invoices hit system and automatically match to shipment for processing by A/P
  • Invoices manually matched to shipments
  • Discrepancies flagged for manual exception handling
  • Discrepancies manually corrected with phone calls and emails
  • Supported by TMS communications
  • TOTAL TIME: 15-30 minutes per invoice
  • TOTAL TIME: 2-3 minutes per invoice

Document Handling

The Old-Fashioned Way The Digital, Blue Yonder Way
  • Commercial invoices, packing lists, proofs of delivery, etc. manually created
  • Commercial invoices, packing lists, proofs of delivery, etc. automatically received
  • Shared and filed
  • Information communicated
  • Added to spreadsheets
  • Processed through the TMS and stored securely on the cloud
  • Stored in filing cabinets or, if electronic, on desktop
  • N/A
  • TOTAL TIME: 1-1.5 hours per day
  • TOTAL TIME: 10-15 minutes per day


The Old-Fashioned Way The Digital, Blue Yonder Way
  • Manually contact carriers
  • System automatically receives request
  • Compare quotes
  • Compares rates and times
  • Clarify details
  • Presents best options to dashboard for approval with automatic tendering
  • Transit times and rates
  • N/A
  • Select carrier and submit final tender to carrier
  • N/A
  • TOTAL TIME: 5-10 minutes per
    contact call
  • TOTAL TIME: 1-2 minutes per

Get More Out of Your Day with Blue Yonder and Open Sky Group

Open Sky Group specializes in implementing Blue Yonder transportation management (TMS) solutions, designed to optimize every available asset, drive profitability and sharpen your competitive edge in today’s complex global supply chain environment.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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