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Caring – The Third Core Value

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Caring – The Third Core Value

Caring – the Third Core Value

In continuing the discussion of core values, let’s focus on caring. We define this core value as “Eager to help others, attention to detail, consistency, protecting the brand, willing to take ownership of issues.”

On the road consulting in the very early days of Open Sky Group, one of my favorite customers told me she just wanted to work with people who cared. She believed that if people cared, they would pay attention to the details, protect the company and take ownership of issues. Unfortunately she saw firsthand the negative results of people who did not care and was often the one cleaning up the mess. I value her perspective. It made me realize that caring about clients, co-workers and company was going to be critical in creating a company that was adored.

Fast forward a decade later and we see examples of caring every week. The way our people care about our customers and about each other. Our customers notice this behavior too. In fact, it’s often reciprocated by our customers, caring about us more like a partner than just a vendor.

What do our employees say about caring?

When we survey our employees, we always hear about how willing our people are to help each other. There are a handful of folks who always receive special recognition, but the willingness to jump in and help fellow employees is practiced consistently by everyone. When someone raises their hand for help, it does not go unanswered. I’ve even seen people ask questions on the weekend and answers come in.

New employees are assigned a supervisor and mentor; this doesn’t limit an employee to asking only those people for help. We show them how the internal tools for raising their hand when help is needed. From the conversation history in those tools, it’s clear that it’s an effective approach. Based on feedback, we know this was not common in their prior work experiences. For us this is hard to comprehend as we believe learning from one other is one of the best ways to get better.

Do you want to make caring part of your organization?

If you want to enjoy all the benefits of caring, it must be practiced at all levels. No exceptions. Encourage this with the right tools and praise it when it happens. Have some kind of solution available to all where questions can be posted and answered. Incentivize people to answer those questions with genuine praise and approbation. Try having your newer people be mentors of the newest people. Then watch the pride that comes with sharing what was learned.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich

CEO

Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.