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Candor – The Fourth Core Value

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Candor – The Fourth Core Value

Candor – The Fourth Core Value at Open Sky Group

The next core value I’d like to discuss is Candor. We define this core value as “frankness, not afraid to ask questions respectfully and the ability to hold others accountable.” None of our other core values (Attitude, Autonomy, Creativity, Caring, Mastery and Fun) could work as well without a healthy dose of candor from time to time.

Candor is the one core value that drives innovation in our company more than any other. We encourage a culture of asking questions. Not being afraid to question why we do things the way we do them. This ability to talk freely and frankly and be vulnerable without retaliation is essential to a continuous process improvement culture. If we don’t know its broken, we can’t fix it. It’s the candor value that makes people more comfortable having difficult conversations.

Candor improves personal relationships

Today we seem so afraid to offend someone that many people would think candor would result in a lot of personnel issues. We have found quite the opposite; it is our candor that improves our personal relationships! One of our employees told me that while no one likes to hear negative feedback, and no one is ever comfortable giving out that feedback, it is essential for the employee and manager relationship to work. She said that facing difficult issues with her manager and team members made her more productive and ultimately created a bond and trust with the people she worked with and for.

None of us are perfect at Open Sky Group. When you work with people who care about you and are willing to go outside of their comfort zone and offer feedback or hold others accountable, some really nice things happen. Our clients even notice this and often appreciate our willingness to have difficult conversations.

Be kind and respectful

Being respectful and kind is the key to not offending people with the use of candor. Difficult conversations happen behind closed doors. Our people know that mistakes happen and we fix the problem and not the blame. We also take our mistakes seriously and figure out how not to repeat them. This could not happen as well as it does if we did not embrace candor.

We encourage candor at every level. New team members express their appreciation of the fact that they can have open, honest conversations with everyone, at every level of Open Sky Group.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich

CEO

Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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