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Attitude – The First Core Value



Attitude – The First Core Value

Attitude – The First Core Value at Open Sky Group

In my last article, I explained how Open Sky Group discovered and selected its seven core values organically. In this article, I’m going to discuss the first and quite possibly the most important one: Attitude. We define this core value as “a positive outlook and enthusiasm, doing what it takes and inspiring others to do the same.”

At Open Sky Group, we say that we can teach you all the skills to do your job and be successful. We can even pass on our hard-earned lessons and wisdom from our experiences. The one thing we can never teach anyone is a positive attitude. We believe a positive attitude is usually a choice that only you can make for yourself.

This is not necessarily about being happy and smiling all day, although people like that are nice to work with too. We are talking about a person who has made a choice to maintain a positive attitude in their daily lives and does not let challenges or obstacles get them down. This kind of person is enjoyable to work with or for and they can inspire you to be a better person. Since part of Open Sky Group’s purpose is to create the best workplace we can, this core value is essential.

Another benefit is that it’s is a great way to mitigate and deal with the sometimes significant dose of stress during certain phases of our projects. People with a positive attitude handle the stress of go-lives much better than those who don’t exhibit this core value. In fact, the positive attitude can be contagious to junior team members and even our clients. And of course, staying calm and relaxed during those stressful times is far more productive than the alternative.

What if your attitude sucks?

Well, congratulations! Recognizing that your attitude could be improved may be the first step. While largely a choice, there is no doubt that environment, like a bad boss, underperforming co-workers, family members, friends, etc. can have a large impact on it. We can’t control or influence your circle outside of work; we do have a lot of control over your boss and co-workers and make it a priority to fix these problems when they come up. If we stick to our core values with our hiring decisions, those issues generally don’t even present themselves.

You might just need a change of environment along with a conscientious decision to maintain a positive attitude no matter what gets thrown your way. At the end of our onboarding week, we have seen so many new employees tell us of how refreshing it is to be in an environment like Open Sky Group where they feel they are valued and surrounded by so many great people. We have also watched those people do great things and truly exceed everyone’s expectations.

One of our favorite resources for inspiration is Jeffrey Gitomer’s Little Gold Book of Yes! Attitude. We also think Dale Carnegie’s How to Win Friends and Influence People is required reading if your job involves working with people.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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