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Agile is Not the Latest Business Fad for Enterprise Implementations – Forbes Nov. 2020



Agile is Not the Latest Business Fad for Enterprise Implementations – Forbes Nov. 2020

November 10, 2020

When it Comes to Enterprise Implementations, Agile is Not the Latest Business Fad

This article first appeared in Forbes November 2020 issue. Author: Steve Banker, featuring Chad Kramlich, CRO, Open Sky Group

In a recent survey from the consulting firm, McKinsey and Company, 70% of companies are piloting agile methodology. Some would even call it, the latest business fad. However, as Steve Banker from Forbes recently learned for his article “When it Comes to Enterprise Implementations, Agile is Not the Latest Business Fad,” it is a well-established methodology with Warehouse Management System (WMS) implementations.

While gathering information for his article, Steve had the opportunity to learn the benefits of Agile methodology by discussing the topics with several industry experts, including Open Sky Group’s Chief Revenue Officer, Chad Kramlich.

Chad Kramlich’s Insight on Agile

Several years ago, Open Sky Group challenged the implementation paradigm by shifting from the traditional waterfall style of project management to a more Agile methodology and approach. This shift has allowed Open Sky Group to hone their approach and streamline the workload of an implementation, decreasing the timeline from the standard 9+ months to as little as four.

“Within our Agile design methodology, we have sessions with customers. We might say to the group, ‘these are the 3 best practices for receiving based on the software capabilities. What’s most feasible for your operations?”

This initiates the conversation around the company’s current processes and allows the group to acknowledge and work through the trouble spots. Once those are smoothed out, Open Sky Group can demonstrate the feature and rapidly adjust the approach in real-time to fit the customer’s needs. This eliminates a lot of re-work and provides the client with the ability to play around with that functionality. Furthermore, it designs the process to the solution, which decreases implementation costs by extending the software instead of customizing it. Customizations increase implementation costs and inhibit the company’s ability to take advantage of future system upgrades.

To read the full article, visit ForbesThe website may require registration to access the full content.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.