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7 Tips for Smooth Project Communications



7 Tips for Smooth Project Communications

August 2, 2021

7 Tips for Smooth WMS/Labor/TMS Project Communication

With more than 700 supply chain software projects under our belt since 2006, Open Sky Group has confirmed one prevailing truth: the oil that lubricates a smooth transformation project is effective communications. Here are seven communication points essential to ensuring a quality outcome:

Tip 1

The Party List: Be sure to include not only the people leading the project but also those performing the installation, those using the end product, and perhaps most important, your customers. From internal champions to third-party vendors to those directly and indirectly affected by the project, each stakeholder has a need to know.

Tip 2

Key Performance Indicators: As your plan comes together, wants, needs, desires, and concerns will bubble up. Codify these in the form of KPIs. Share this with your constituents early. Seek feedback. Then harden the list to clarify your goals. KPIs define what is expected, driving success through “go live,” into production.

Tip 3

Project Timeline: As you set your timeline and associated milestones, secure buy-in from all affected parties early. Be realistic. Expect delays and plan accordingly. Once your is timeline set, communicate it to all concerned. Missed timelines cost money. A well-communicated timeline will hold everyone accountable.

Tip 4

Worksite Prep: Don’t overlook your physical worksite’s readiness to absorb the transformation. Much coordination will be required to ensure that your warehouse and facility layout, racks, workflows, equipment, and other associated technology elements are all in place and ready to go when the program launches.

Tip 5

Related Integrations: Software implementations rarely occur in a void. Related systems, inside and outside the organization, will likely need to communicate with your new software. Plan by engaging cross-functional teams to identify any key data exchanges, reporting channels, system connects, etc. upfront, and be prepared.

Tip 6

Change Management: Many entrenched processes, often created in siloes, must fall before a new system takes root. To flourish after “go live,” ask early, “why are we doing it this way?” If something needs to change, engage the affected parties and help them solve it. Their opinions and ownership in the process will be vital to success.

Tip 7

Planned Marketing: Who better within your organization to coordinate the project communications than your marketing team? This is what they do. Any investment made in developing emails, cards, posters, slide decks, and other internal and external communications, pacing the project in progress, is money well spent.

Of course, once your project goes live, that’s no time to quit communicating. Open lines of communications beyond initial ramp-up, including daily scorecards, feedback forums, and documentation of new standards, policies, and procedures will help you get the most out of your technology investment.

Download the infographic.

Download the 7 tips pdf.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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