Enhancing Visibility with Kaleidoscope


Enhancing Visibility with Kaleidoscope

Announcing Kaleidoscope

The Short Ramp to Automated Billing and Customer Self-Service for 3PLs

Just as revenue leakage associated with manual invoice processing at 3PLs can put a drag on business growth, so too does old school customer service, based on phone calls, emails and warehouse legwork, erode customer loyalty. Wouldn’t it be great to solve both problems in a single stroke?

Open Sky Group answers the question with its new Kaleidoscope suite of supply chain management solutions for 3PLs, introduced this March in Chicago at ProMat 2023. On the floor in Chicago’s McCormick Place, Open Sky Group executives treated an audience of 3PL top brass with a basic flyover of its new and expanding suite of solutions. Here’s a taste of what went down.

What is Kaleidoscope and how did it come about?

Kaleidoscope is a next generation suite of supply chain tools built on Open Sky Group’s deep 3PL experience and architectural expertise. The platform currently offers two complementary solutions:

  • Enhanced Client Billing (ECB) – An automated billing solution that captures defined, billable transactions in any warehouse management system, assigns client-specific charges based on the parameters set, and creates an invoice to streamline billing and reduce errors common to manual data entry at 3PLs.
  • 3PL Client Portal – A secure internet portal that allows 3PL operators to provide timely information to clients, based on client ID and client group, through a system-agnostic, add-on software module designed to enable self-service efficiency and operational transparency on any WMS.

How can ECB help 3PLs work smarter?

  • The level of manual processing in traditional 3PL billing, by nature, creates bottlenecks. Questions arise, the process halts, and humans have to track down answers, all of which introduces new opportunities for errors and delay. What’s more, value-added tasks, such as kitting charges, pallet wrapping, or custom labels, often get overlooked, adding to revenue leakage. With ECB, the program “knows” the correct contract rules, billing rates, and task charges and automatically reflects those charges on the final bill. In addition, all of this happens in real-time, streamlining the approval process and breaking down bottlenecks.

How does a client portal improve business?

  • 3PL clients want visibility into their ongoing inbound, outbound, and inventory-to-promise status; it’s how they run their businesses and what their own customers expect. As a result, 3PLs that can make this information available to clients in a self-service, real-time application necessarily stand apart from the competition. Open Sky Group’s 3PL Client Portal provides this level of transparency, without tying up paid resources. And, its customizable dashboards offer a branded, purpose-built client experience.


What technical challenges are involved in adopting Kaleidoscope?

  • All Open Sky Group Kaleidoscope solutions are hosted on the cloud and available as Software as a Service. Our use of open APIs simplifies integration with other enterprise systems, warehouse management systems, and associated data sources. This flexibility makes Kaleidoscope a lightweight extension to any supply chain operation, ready to adopt quickly and efficiently with a minimum of modifications.

What can we expect next?

  • Open Sky Group has already developed a transformative new Business Analytics solution designed to provide better insights for making informed decisions. Business Analytics is currently being rolled out as part of our Kaleidoscope suite. More applications useful to 3PLs will be introduced as the platform expands over time.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.