Contact us

Close this search box.

E-Commerce Evolution Grows Supply Chain Globalization and Visibility – SDCE June 2020



E-Commerce Evolution Grows Supply Chain Globalization and Visibility – SDCE June 2020

E-Commerce Evolution Grows Supply Chain Globalization and Visibility

This article first appeared in Supply & Demand Chain Executive June 2020 issue. Author: Brielle Jarkel, featuring Scott Dunnington, Open Sky Group

Over the last 20 years, e-commerce has emerged as a dominant aspect of the supply chain industry and continues to put pressure on brands and retailers for product availability and shorter delivery time. How did we get here? To recognize where we are, we must acknowledge where we have been.

  • What started the e-commerce evolution?
  • How has it evolved over time?
  • What challenges is the supply chain industry facing today?
  • How will it continue to challenge and shape the supply chain industry in the future?

In Supply & Demand Chain Executive’s recent article “E-Commerce Evolution Grows Supply Chain Globalization and Visibility,” several industry experts address those very questions, including Open Sky Group’s Director of Client Services, Scott Dunnington.

Scott’s e-commerce insight

Scott specifically references the start of the e-commerce evolution and some of the initial changes that were made in an effort for the supply chain industry to adapt to the emerging e-commerce environment. He states that e-commerce started as small package delivery, shifting suppliers to less-than-load (LTL) shipping, but it has since multiplied exponentially, causing companies to shift to a multi-channel approach. In 2010, companies tried to achieve an order-anywhere, fulfill-from-anywhere process and shifted in 2015, to building dedicated e-commerce fulfillment centers. According to Scott,

“Time will tell how it all plays out, but one trend from all of this is for warehousing to become multi-channel with wholesale, e-commerce, club-outlet, subscriptions, etc. All fulfilled from the same facility. Transportation is obviously affected, as both how product moves between facilities and the last-mile delivery have changed dramatically to support this new model. Product returns and the associated reverse logistics are also much different in the high-order-count world where product is returned directly to the shipper instead of to stores for collection and return to the warehouse.”

Scott references only a few of the ways the supply chain industry has adapted to the e-commerce evolution. Other industry experts interviewed for the article discuss:

  • Moving offshore
  • The Amazon experience
  • Growing e-commerce
  • COVID-19’s impact on e-commerce

To read the full article, visit Supply & Demand Chain ExecutiveThe website may require registration to access the full content.

Related Articles

It’s time to elevate.

Discover how Open Sky Group
can help you reach new heights
of supply chain efficiency.

Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.