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5 Tips for Creating “Pandemic-Proof” Transportation Management



5 Tips for Creating “Pandemic-Proof” Transportation Management

October 19, 2021

5 Tips for Creating “Pandemic-Proof” Transportation Management

It’s amazing the difference a year can make. After coping with calamities such as worldwide lockdowns, uncertain oil prices, and stock market volatility in 2020, supply chain organizations everywhere learned some valuable lessons they can apply in 2021 and beyond. Here are five sure ways to “pandemic-proof” your ability to deliver the goods using intelligent transportation management going forward:

Tip 1

Stick to the Script: We can’t say enough about standardized operating procedures after seeing so many logistics firms struggle to make conflicting operational styles, business rules, and processes work together under the same company banner. When location “A” works differently from location “B,” disconnects are bound to happen. Get on the same page and deliver consistent outcomes with speed and agility.

Tip 2

Seek Full Transparency: If you don’t have a connected view of your supply chain operations, get one. Being able to see across silos, departments, and partner organizations is truly the only way to spot opportunities and problems as they arise. With full transparency, you can consolidate routes, optimize loads, identify who’s available and track performance – in real-time – and make better decisions.

Tip 3

Track and Trace in Real-Time: It takes a unified transportation solution to monitor shipments from order to destination in real-time. When you know exact pick-up and delivery times based on verifiable information, you can begin to fulfill on-time-in-full and just-in-time mandates, cut labor costs, optimize productivity and build customer confidence on the way to improved customer satisfaction.

Tip 4

Enable Dynamic Capacity Planning: The ability to optimize freight capacity and dynamically determine pricing in real-time can only be achieved with a fully integrated, modernized transportation management system (TMS). Firms that match supply and demand accurately and efficiently have a decided advantage, at the negotiating table and on the new business trail.

Tip 5

Identify Your Top Performers: Tracking carrier performance positions your business for success in a fast-changing marketplace. Do you know who your best carriers are, by lane, load, acceptance rate, on-time performance, driver safety, billing accuracy, number of claims, and other metrics? If not, design this into your TMS and leverage the data to your benefit.

In our opinion, these five concepts should be baked into any TMS you’ll be relying on to keep your business going strong into the future.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.