October 16, 2025

Warehouse Horror Stories: When Process and Technology Go Bump in the Night

Unaligned processes in the warehouse are what nightmares are made of. Open Sky Group works to make sure your warehouse isn't the next horror story.
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Don’t let your modernization project turn into a fright fest.

Warehouse modernization can be thrilling – new technology, streamlined operations, and the promise of greater efficiency. But without the right strategy, it can quickly become a nightmare.

Years ago, a CPG company was part of a major consolidation effort: merging six distribution centers (DCs) into one massive 850,000 square foot facility. The legacy DCs ranged from manual operations to high-tech systems. Everything worked well in its own way.

Then came the move. The new DC was stunning: 65-foot ceilings, conveyor systems, sortation technology, and custom equipment. The CPG was confident this upgrade would revolutionize their operations.

But once they went live – chaos. Orders slowed, shipments stalled, and complexity reigned. They had unknowingly created a monster.

The Real Horror? Misaligned Processes and Technologies

They didn’t fully understand their operational goals or how the new technology was supposed to help them achieve those goals. They loved the idea of modernization, but skipped the critical step of aligning processes, people, and technology.

Don’t Build a Frankenstein – Build a Future-Proof Strategy

Kentaro Toyama, professor at the University of Michigan, said:

“Technology’s primary effect is to amplify human forces…it tends to amplify whatever tendencies are already in place.”

Open Sky Group’s Advisory Services are designed to prevent this. We help you:

  • Define clear goals and KPIs
  • Map existing workflows and identify gaps
  • Engage your team for insights and buy-in
  • Align every step with your business outcomes

We don’t just advise – we partner with you to ensure your modernization efforts are strategic, scalable, and successful.

Real-World Tales from the Warehouse Crypt

Here are a few spooky examples of what happens when processes and technology do not align, and how Open Sky Group could have helped:

  1. The Baked Goods Manufacturer That Bit Off More Than It Could Chew

    A baked goods manufacturer upgraded its WMS without testing its compatibility with its legacy AS/RS. The result? Manual sorting and increased labor costs.

    Open Sky Group would have ensured proper testing and integration, avoiding this costly mistake.

  2. The KPI That Haunted an E-Commerce Retailer

    An online retailer tracked “united picked per man hour” from label printing, rather than actual picking. They added checkers and expeditors, doubling inefficiency.

    Open Sky Group helps clients define meaningful KPIs and use systems as designed; thus, saving time and resources.

  3. The 3PL That Summoned the Wrong Robots

    A 3PL invested in robots without assessing their environment. Bots couldn’t read labels, didn’t fit down aisles, and weren’t integrated with the WMS.

    Open Sky Group checks that technology fits your space, workflows, and goals so you don’t end up with a haunted investment.

Avoid the Nightmare – Partner with Open Sky Group

Modernization isn’t just about shiny technology. It’s about smart alignment.

Process + Technology + Strategy = Success

With Open Sky Group, you receive:

  • Deep supply chain expertise
  • Proven methodologies
  • A collaborative, client-first approach

We help you avoid the traps, tame the complexity, and unlock the full potential of your warehouse operations.

Are you ready to banish inefficiency and summon success?

Don’t let your supply chain operations become a horror story. Contact Open Sky Group and begin the path towards a smarter, smoother, and more successful modernization journey.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich

CEO

Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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