Introduction
Arcadia Cold, a leading provider of third-party handling, storage, distribution, and value-added services to the food industry, is on a mission to redefine the cold chain through innovation and technology. As the company continues its rapid growth, Arcadia needed a robust billing solution capable of keeping pace – ensuring seamless revenue recognition across hundreds of customers with precision, scalability, and transparency.
That’s where Enhanced Client Billing (ECB) – a module within Open Sky Group’s Kaleidoscope platform – came in. ECB delivered a configurable, end-to-end billing solution that integrated seamlessly with Arcadia’s Warehouse Management System (WMS), streamlining even the most complex billing scenarios. With six facilities already live and expansion to nine planned by early 2026, ECB has proven to be the scalable solution Arcadia needed to support its growth.
The Challenge
Arcadia Cold identified a critical business need: while their WMS offered powerful warehouse management capabilities, it lacked integrated billing functionality. With over 120 customers per facility and increasing complexity in billing scenarios, Arcadia required a scalable solution to:
- Accurately calculate and recognize revenue across multiple warehouses
- Seamlessly integrate with their WMS
- Support complex, client-specific billing scenarios
- Deliver real-time visibility into billing data and exceptions
They also needed a partner who could provide enterprise-grade implementation and long-term support – not just a product, but a comprehensive solution.
The Solution
Arcadia selected Open Sky Group for their proven expertise and comprehensive approach to implementation. Open Sky Group delivered white-glove service that included:
- Installation, infrastructure setup, and ongoing patch management (on their private cloud)
- End-to-end deployment of ECB across six warehouses, with the seventh location on track, all within 2.5 years
- A seamless integration with Arcadia’s WMS
- Custom development of Deferred Billing functionality to meet unique business needs
ECB provided Arcadia with out-of-the-box compatibility, minimizing development overhead while maximizing billing functionality.
The Results
With ECB, Arcadia achieved:
- 100% billing scenario coverage – no edge cases have gone unaddressed, despite the wide variety of customer requirements
- Improved revenue tracking and visibility, with ECB handling all billing-related data for every warehouse
- Accelerated month-end close processes, enabled by real-time alerts and exception tracking
- Ease of use for end-users, with in-built reporting that eliminates the need for external tools or data exports
Client Testimonial
“Open Sky Group delivered white-glove service from day one – installing, managing, and evolving the ECB platform to fit our exact needs. We’ve never encountered a billing scenario ECB couldn’t handle. The built-in reporting makes it easy for our teams to track revenue, exceptions, and performance. Plus, their support and responsiveness have been unmatched. ECB is a critical part of how we manage and grow our business.” – Chris Lafaire, Chief Information Officer, Arcadia Cold
Why It Matters
Arcadia Cold is actively scaling its footprint, and ECB continues to evolve alongside them. With input from Arcadia and other users, Open Sky Group rolls out ongoing enhancements and updates – ensuring the platform adapts to customer needs while maintaining high performance.
For Arcadia, ECB isn’t just software – it’s a scalable billing backbone that enables them to focus on what they do best: delivering modern, efficient, cold chain logistics.
Looking to simplify your billing process? Contact Open Sky Group today to learn how ECB can transform your operations with real-time visibility, unmatched flexibility, and proven scalability.
