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Case Study: Driving Billing Accuracy and Scalability with Open Sky Group’s Kaleidoscope Platform

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Case Study: Driving Billing Accuracy and Scalability with Open Sky Group’s Kaleidoscope Platform

Introduction

Arcadia Cold, a leading provider of third-party handling, storage, distribution, and value-added services to the food industry, is on a mission to redefine the cold chain through innovation and technology. As the company continues its rapid growth, Arcadia needed a robust billing solution capable of keeping pace – ensuring seamless revenue recognition across hundreds of customers with precision, scalability, and transparency.

That’s where Enhanced Client Billing (ECB) – a module within Open Sky Group’s Kaleidoscope platform – came in. ECB delivered a configurable, end-to-end billing solution that integrated seamlessly with Arcadia’s Warehouse Management System (WMS), streamlining even the most complex billing scenarios. With six facilities already live and expansion to nine planned by early 2026, ECB has proven to be the scalable solution Arcadia needed to support its growth.

The Challenge

Arcadia Cold identified a critical business need: while their WMS offered powerful warehouse management capabilities, it lacked integrated billing functionality. With over 120 customers per facility and increasing complexity in billing scenarios, Arcadia required a scalable solution to:

  • Accurately calculate and recognize revenue across multiple warehouses
  • Seamlessly integrate with their WMS
  • Support complex, client-specific billing scenarios
  • Deliver real-time visibility into billing data and exceptions


They also needed a partner who could provide enterprise-grade implementation and long-term support – not just a product, but a comprehensive solution.

The Solution

Arcadia selected Open Sky Group for their proven expertise and comprehensive approach to implementation. Open Sky Group delivered white-glove service that included:

  • Installation, infrastructure setup, and ongoing patch management (on their private cloud)
  • End-to-end deployment of ECB across six warehouses, with the seventh location on track, all within 2.5 years
  • A seamless integration with Arcadia’s WMS
  • Custom development of Deferred Billing functionality to meet unique business needs


ECB provided Arcadia with out-of-the-box compatibility, minimizing development overhead while maximizing billing functionality.

The Results

With ECB, Arcadia achieved:

  • 100% billing scenario coverage – no edge cases have gone unaddressed, despite the wide variety of customer requirements
  • Improved revenue tracking and visibility, with ECB handling all billing-related data for every warehouse
  • Accelerated month-end close processes, enabled by real-time alerts and exception tracking
  • Ease of use for end-users, with in-built reporting that eliminates the need for external tools or data exports

Client Testimonial

“Open Sky Group delivered white-glove service from day one – installing, managing, and evolving the ECB platform to fit our exact needs. We’ve never encountered a billing scenario ECB couldn’t handle. The built-in reporting makes it easy for our teams to track revenue, exceptions, and performance. Plus, their support and responsiveness have been unmatched. ECB is a critical part of how we manage and grow our business.” – Chris Lafaire, Chief Information Officer, Arcadia Cold

Why It Matters

Arcadia Cold is actively scaling its footprint, and ECB continues to evolve alongside them. With input from Arcadia and other users, Open Sky Group rolls out ongoing enhancements and updates – ensuring the platform adapts to customer needs while maintaining high performance.

For Arcadia, ECB isn’t just software – it’s a scalable billing backbone that enables them to focus on what they do best: delivering modern, efficient, cold chain logistics.

Looking to simplify your billing process? Contact Open Sky Group today to learn how ECB can transform your operations with real-time visibility, unmatched flexibility, and proven scalability. 

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich

CEO

Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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