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August 19, 2025

Ask the Expert – Tim Taylor

Ask the Expert: Tim Taylor – Sr. Director of Client Services at Open Sky Group – shares his 25+ years of supply chain expertise, leading the development of SAP EWM, LM, and TM practices.

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Tim Taylor
Title: Sr. Director, Client Services
Years with OSG: 1
Years in Supply Chain: 25+

Ask the Expert

What does your day-to-day look like?

My day-to-day is focused on building the infrastructure and strategy for Open Sky Group’s new SAP service offering, particularly around Extended Warehouse Management (EWM), Labor Management (LM), and Transportation Management (TM). I spend time aligning with SAP stakeholders, developing partner relationships, identifying pipeline opportunities, creating operational processes, and laying the groundwork for go-to-market efforts.

How did you get started in supply chain?

I began in operations management, leading large-scale distribution and inventory programs. Over time, I gravitated toward process improvement, recognizing the profound impact that systems like SAP can have on efficiency and enterprise-wide visibility. That combination of operational execution and strategic enablement has shaped my career path.

How does supply chain impact a company’s broader strategy?

The supply chain connects strategy to execution in a way that drives competitive advantage. Execution is one of the most critical enablers of customer satisfaction and financial performance.  It affects everything from working capital and delivery speed to brand perception. A robust supply chain strategy—supported by scalable technology like SAP—can become a true competitive differentiator.

What do you view as the biggest challenge in the current supply chain environment and how can it be solved?

The biggest challenge is balancing resilience with efficiency. Companies are under pressure to deliver quickly and cost-effectively while also managing volatility in demand and disruptions in supply. The way to solve this is through visibility, having the right data in the right hands at the right time, and by investing in flexible solutions that can adapt as business requirements evolve. Equally important is creating redundancy programs, such as qualified secondary suppliers, contingency logistics options, and inventory buffers, so that when disruptions occur, operations can continue without significant impact.

 

What philosophy do you follow while working with customers?

I believe in meeting clients where they are. That means understanding their goals, culture, and constraints before recommending any solution. I also value transparency—whether it is about project risks, timelines, or trade-offs—and strive to build partnerships based on trust.

Please share your favorite success story.

One of my recent successes is helping Open Sky Group gain approval into SAP’s PartnerEdge Open Ecosystem program and build our EWM/TM capability from the ground up. Within just four months, we established our SAP foundation, created delivery assets, developed a process to track new opportunities, and launched go-to-market plans. We also built strategic partnerships, implemented robust reporting, and began positioning ourselves as credible players in the SAP ecosystem.

What advice would you give to someone looking to enter the supply chain industry?

Be curious and willing to learn every day. The supply chain industry is evolving rapidly, especially with advances in technology and the growing adoption of AI. Build a solid foundation in understanding the entire end-to-end process, not just your own area, and develop comfort with data and systems. The most successful professionals see how every link in the chain affects the others and stay open to new tools that drive continuous improvement. The combination of practical experience, technical knowledge, and adaptability is extremely valuable.

What is a fun fact about yourself that your clients may not know?

I raced motocross competitively at an early age, which required rigorous preparation both physically and mentally, along with maintaining high-performance machines to compete at the top level. That experience taught me the importance of discipline, attention to detail, and always looking for ways to create an edge over the competition—skills that translate directly to managing complex supply chain programs and driving continuous improvement.

What are you most excited about in your current role?

I am excited to see our SAP practice grow into a recognized market offering and help our clients achieve operational excellence. The opportunity to shape a new service line and bring in innovative solutions like our Kaleidoscope platform is incredibly rewarding.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich

CEO

Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.

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