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November 13, 2025

Ask the Expert – Sherrann Hay

Senior Supply Chain Consultant, Sherrann Hay offers her expertise and insight into the supply chain industry. Read more to learn about Sherrann's past experiences, challenges, and opportunities for the future with Open Sky Group.

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Sherrann Hay
Title: Sr. Supply Chain Consultant
Years with OSG: 1+
Years in Supply Chain: 29

Ask the Expert

What does your day-to-day look like?

My day involves interacting with clients to understand their business needs. I also spend time on system configuration to meet customer requirements and support other project deliverables.

How did you get started in supply chain?

I started my journey in supply chain working weekends at a manufacturing company while in college. It was supposed to be temporary to get me through school, but I stayed for another 13 years before moving over to distribution.

How does supply chain impact a company’s broader strategy?

Supply chain has many impacts on strategy but, at the end of the day, it comes down to customer satisfaction. Companies need an efficient supply chain to ensure on-time delivery, which leads to customer satisfaction and loyalty.

What do you view as the biggest challenge in the current supply chain environment and how can it be solved?

Inventory management continues to be a major concern for companies. Companies need to become increasingly agile with forecasting and supply chain strategy to improve inventory levels and meet customer demand.

What philosophy do you follow while working with customers?

My philosophy is to understand the needs of the customers and use my experience to provide the right solution to solve problems and meet their expectations.

Please share your favorite success story.

One of my favorite success stories was being part of a team that successfully launched a new JDA WMS system in two distribution centers with only two months in between go-lives. A few months later, we launched SAP ERP for the US network. It was a challenging and exciting year. This was my introduction into system implementation, and I haven’t looked back!

What advice would you give to someone looking to enter the supply chain industry?

Spend at least 6 months in a manufacturing facility or distribution center. The experience that I gained working in a manufacturing facility or distribution center. The experience that I gained working in a manufacturing facility and logistics center has been invaluable as I have grown my career in Supply Chain.

What is a fun fact about yourself that your clients may not know?

The thing that surprises most people is that I am an avid gamer. I have played a wide variety of games over the years.

 

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