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By Jeremy Hudson, April 28, 2020

How important is it to truly know your software partner? You want a software partner that’s as invested in the implementation as you and your team. They can be the difference between a successful implementation and one that goes wrong. Let’s Talk Supply Chain’s Sarah Barnes-Humphrey and Open Sky Group’s Jeremy Hudson discuss what it means to know your software partner well.

Here’s what you will learn in this software partner podcast:

  • What are the five biggest questions to ask your software partner?
  • How will your software partner support you throughout your implementation and in the future?
  • What five benefits should you get when you’re working with the right software partner?
  • What should an implementation project look like?

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Don’t have time to listen to the whole software partner podcast? Here are some highlights:

  • Differences between a software provider, software partner, and implementer (1:30)
  • What you need to know about your software partner (3:00)
  • The five biggest questions you should be asking your software partner (4:04)
  • The top five benefits you should see with your software partner (8:10)

Prefer to watch the video or read the transcript? Watch now or download the Transcript – Open Sky Group and Let’s Talk Supply Chain Discuss Knowing Your Software Partner.

Not quite ready to contact Open Sky Group? If you’re interested in more of the five-part series, here are links to the related podcasts:

Change Management – How Should you Think About it?

No Modifications Approach – What Does That Mean?

User Training – How Important is it to Implementations?

Go-Live Prep – It’s in the Little Details

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It’s time to elevate.

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Jeremy Hudson

Vice President of Client Services

Jeremy’s focus is on the products and services clients need to stay competitive. Open Sky Group’s mission is to deliver technology-enabled solutions that allow our customers to achieve more while having the flexibility to adapt to change. Jeremy lives the core values and mission by bringing the best experience possible to our clients. He is an essential member of implementation teams, working alongside clients, and encouraging them to use innovation and best practices instead of customizations for success.

Jason Yantiss

Vice President of Client Services

Jason provides leadership to a variety of teams focused on implementation and integration. With 27+ years of experience holding operational and technical management roles in transportation, billing, and warehousing across a vast array of industry verticals, Jason is adept at driving multiple complex projects, understanding customer needs at all levels of the operation and providing viable solutions. Jason’s resume of 150+ implementation projects include Warehouse, Labor, Transportation, Yard Management and multiple AR/AP Freight Pay and Customer Billing systems. 

Eric McPherson

Vice President of Client Services

Mac works to oversee implementation and integration projects. A former Marine officer and military police officer, he brings over 27 years of supply chain experience, including 11 years at Blue Yonder in both delivery and service sales. Mac is a dedicated, team-oriented professional with a background in business management, professional services, customer service, and supply chain technology. His specialties include sales support, supply chain execution systems, project management, fulfillment operations, distribution operations, and GSA contracts.

Shannon Caflisch

Senior Vice President of Sales and Marketing

Shannon is responsible for the strategy and management of all sales, business development, and marketing programs. With over 25 years of sales experience and 15 years focused in the supply chain space, Shannon focuses on building strong relationships with clients and partners and strives to deliver the right software solutions to help conquer supply chain challenges. Shannon believes in learning by listening to understand clients’ goals, struggles, and what is important to their business to build lasting, successful relationships.

Alan Prillaman

Senior Vice President of Client Services

As Senior VP of Client Services, Alan oversees all consulting services and account management at Open Sky Group. Possessing over 30 years of combined industry and consulting experience, Alan leverages his unique background in IT, logistics, quality management systems, manufacturing and distribution operations, and facility and strategic account management to provide clients with creative resolutions to complex challenges. His core philosophy and passion are to deliver tangible value for and establish long-term trusted partnerships with our clients.

Mike Noble

Senior Vice President of Technology

As Senior Vice President of Technology, Mike leads Open Sky Group’s Managed Services, Software Services, Infrastructure Services, and Information Technology teams bringing 35+ years of experience in Supply Chain Execution and Information Technology. Mike and his teams ensure we maintain the highest levels of customer service in a secure and reliable environment, constantly reviewing and evaluating new technologies, their appropriateness and applicability so we can safely and securely transact our own business – and help our clients accomplish the same.

Chad Kramlich


Joining Open Sky Group in 2015, Chad, served as Chief Revenue Officer for three years prior to his appointment to CEO in 2022. With over 25 years of experience delivering results for high-growth software and consulting organizations, Chad is leveraging his background in building efficient and effective implementation teams, establishing high-impact services operations, achieving revenue growth, and deepening executive-level client relations to help propel Open Sky Group into a very successful future.